Shipping + Handling

Where does Valo ship?

Valo ships from Seoul, South Korea. We currently ship Worldwide. Yay!
We want to share the Valo experience with everyone!

Tag us @Valocollection to let us know where you live!

Tell me about shipping Fee.

We offer two shipping speeds, because sometimes you can wait and sometimes you can't.

1. Standard (6-14 business days): Free!

2. Rush (3-6 business days): $35

Please allow 1 to 2 business days for us to receive and process your order. Please note, Rush Shipping time could vary depending on where you live! We will try our best to ship your item out ASAP. (Due to Covid19, delivery time could take a little longer than usual.)

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via vTEAM@valocollection.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email vTEAM@valocollection.com.

I have any other question!

Please send us an email via vTEAM@valocollection.com or by using our Contact Us page. We will get back to you within 2 business days.